Ken Paxton

Contact the Attorney General

Child Support

Voice Information Response System (VIRS) - Custodial parents can call the 24-hour hotline at 1-800-252-8014 to receive around-the-clock automated information. With your customer identification number (CIN), you may get payment and case status, dates and more, without having to sit on hold and wait for a case worker.

Other Child Support phone listings:

  • Child Support State Office - (512) 460-6000
  • Automated Payment and Case Information - (800) 252-8014
  • Employer New Hire Reporting Program - (888) 839-4473


We will be happy to answer your questions about child support. If you are requesting information about your specific case, please provide a mailing address and/or telephone number (with area code) where we may contact you.

Information regarding your child support case: Child Support Case Status Inquiry Form

Access an application for services: Application forms for Child Support Services

Submit a Child Support complaint form:

Are you a child support officer with another agency? Access the Child Support Agency Inquiry Form.

Administration & Legal


U.S. Mail:
Office of the Attorney General
PO Box 12548
Austin, TX 78711-2548

Physical Address:
Office of the Attorney General
300 W. 15th Street
Austin, TX 78701


Email Subscription Service

The Office of the Attorney General has an automated subscription service that will inform you by email any time new AG Opinions are posted, Press Releases, Open Record Decisions, etc. You may subscribe to any or all of the lists. Subscriptions are free. You can read, print, process or delete emails just as any would any other email. Click the subscriptions page to sign up for one or more subscriptions.

Phone and Fax

Main agency switchboard: (512) 463-2100
Public Information & Assistance: (800) 252-8011 or (512) 475-4413 (Austin)
Consumer Protection Hotline: (800) 621-0508
Open Records Hotline: (512) 478-6736 (478-OPEN)
Press Office: (512) 463-2050
Fax: (512) 475-2994

Public Information Coordinator (Open Records Coordinator)

Pursuant to Chapter 552.001 et seq.:

The Chief Administrative Officer of the Office of the Attorney General has designated Lauren Downey as the recipient of all requests for public information held by the Office of the Attorney General.

If you want to view or obtain copies of agency records, please send a written request by mail, fax or email to the following:

Lauren Downey
Public Information Coordinator
Office of the Attorney General
P.O. Box 12548
Austin, TX 78711 2548

Fax: (512) 494-8017


State Agency Model Ethics Policy

If you are a state agency and have questions regarding House Bill 590 (80th Regular Session) and the State Agency Model Ethics Policy please contact the Public Information & Assistance Division at (800) 252-8011 or (512) 475-4413.