Contacting the Office of the Attorney General

Child Support

Administration & Legal

By U.S. Mail:

Office of the Attorney General
PO Box 12548
Austin, TX 78711-2548

Physical Address:

Office of the Attorney General
300 W. 15th Street
Austin, TX 78701

By Email:

Click here to find out how to request public information (open records) held by the Office of the Attorney General.

To email an individual at the OAG, use the following format: (e.g., to email Joan Smith, address your email to:

By telephone:

     Main agency switchboard
Public Information & Assistance  
Consumer Protection Hotline
Open Records Hotline
Press Office
(512) 463-2100
(800) 252-8011 or (512) 475-4413 (in Austin)
(800) 621-0508
(512) 478-6736 (478-OPEN)
(512) 463-2050

By FAX: (512) 475-2994

Contacting the Child Support Division:

Voice Information Response System (VIRS): Custodial parents can call the 24-hour hotline at 1-800-252-8014 to receive around-the-clock automated information. With your customer identification number (CIN), you can now get payment and case status, dates and more, without having to sit on hold and wait for a case worker.

Other Child Support phone listings:

    Child Support State Office
Automated Payment and Case Information  
Employer New Hire Reporting Program
(512) 460-6000
(800) 252-8014
(888) 839-4473

To contact the Child Support Division over the Internet:

We will be happy to answer your questions about child support. If you are requesting information about your own specific case, please be sure to provide a mailing address and/or telephone number (with area code) where we can reach you.

For information about your child support case: Child Support Case Status Inquiry Form

Are you a child support officer with another agency?
Child Support Agency Inquiry Form

Click here for a list of Child Support Field Offices.

Click here for application forms for Child Support Services

You may fill out a Child Support complaint form (English PDF) or complaint form (Spanish PDF). Print and fill out the form and send it in to the address on the form. Or you can fill it out online.

Note: documents in Word format (DOC) require Microsoft Viewer, download word.

Email Subscription Service

The Office of the Attorney General has an automated subscription service will inform you by email any time we post new AG Opinions, Press Releases, Open Record Decisions, etc. You may subscribe to any or all of these lists. Subscriptions are entirely free. You can read, print, process or delete the emails just as you would any other email. Click here to go to the subscriptions page.

Public Information Coordinator
(Open Records Coordinator):

Pursuant to Chapter 552.001 et seq.:

The Chief Administrative Officer of the Office of the Attorney General has designated Jordan Hale as the recipient of all requests for public information held by the Office of the Attorney General.

If you want to view or obtain copies of agency records, please send a written request by mail, fax OR email to the following:

By Mail:

    Jordan Hale
    Public Information Coordinator
    Office of the Attorney General
    P.O. Box 12548
    Austin, TX 78711 2548

State Agency Model Ethics Policy

If you are a state agency and have questions regarding House Bill 590 (80th Regular Session) and the State Agency Model Ethics Policy please contact our Intergovernmental Relations Department at 512-936-1841.

Revised: July 12 2013