The following guide should assist you in the process of decrypting a secure Texas Office of the Attorney General email.
The Office of the Attorney General uses Microsoft Message Encryption for Office 365. The first line of the message should start with “You’ve received an encrypted message”.
To access the secure message, open the email attachment named message.html. Upon opening the attachment, you will be presented with the following two options to decrypt the message:
If your account is not a Microsoft account or has not been registered with Microsoft, we recommend that you choose the “Use a one-time passcode” option. The one-time passcode will send an additional email with an eight (8) digit code that is valid for fifteen (15) minutes. Enter the code into the Passcode box of the secure email message window to access the message.
If you experience difficulties with the decryption process, please contact the sender and inform them of your issues. If necessary, they will contact the appropriate support personnel.