The health and safety of our staff and customers are always our highest priority and we want to be sure we are doing everything we can to keep everyone safe.
Because the health and safety of our staff and customers are always our highest priority, effective immediately, local child support offices are in the process of transitioning to providing virtual child support establishment and enforcement services. During this time, while physical child support offices will be closed to customers and visitors, services will continue to be provided over the telephone and internet. We remain committed to continuing to support those we serve during this public health event.
Federal Stimulus Payment
The United States Congress added a number of exemptions concerning the stimulus rebate payments within the CARES Act, however, they did not exempt child support arrears. Therefore, if a person owes more than $150 in a public assistance case or more than $500 in a non-public assistance child support case, federal law requires that the stimulus rebate payment be intercepted up to the total amount of child support owed. This payment will be applied to the parent’s child support case and sent to the appropriate party.
Please visit Your Child Support and the Federal Stimulus Payment for additional information.
Here are some new methods the Child Support Division is using to stay in touch with you:
- Chat - We are pleased to announce the ability to chat with live child support customer service specialists. Visit your child support account and click the chat icon for assistance from a child support representative.
- Cyber Security and Passwords - The Office of the Attorney General is committed to protecting your information. Customer login information for online services are being issued by secured messaging.
Child support staff are teleworking to serve customers by chat and telephone. We recommend taking advantage of the chat services, to avoid extended wait times.
Should I expect a delay in my child support payments?
We do not anticipate a delay in the processing of any child support payments received due to the coronavirus. Our State Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely.
What can I do if my child support hearing has been postponed or rescheduled due to the coronavirus?
- If your child support case was scheduled to have a hearing and has been rescheduled or postponed, you can log in to your child support case and request a virtual negotiation.
- For information concerning your local court operations, please visit https://www.txcourts.gov/programs-services/court-security/emergency-court-preparedness/closures/.
What if I have a question about my case?
It is important to us that we continue to serve you during this unpredictable time. We encourage you to use our various forms of electronic communication should you need to send us a question or provide updated information.
- Log in to your child support case - you can get case information including payment records, case status, court dates and other case-specific details. From here, you will also be able to send us emails with your questions. We will be closely monitoring these emails to provide you a response as soon as possible.
Chat - You can now chat with a live child support customer service specialist. Visit your child support account and click on the chat icon to find a child support representative ready to chat with you.
Access and Visitation concerns
This is a very uncertain time and we understand that you may have concerns and questions regarding the coronavirus (COVID-19) and its impact on custody and visitation. Our parenting time agents are standing by to provide you with the most up to date information related to parenting plans and access and visitation. Call the AV Hotline Monday through Friday, 1:00-5:00 PM. Central time, at: 866-292-4636 or visit our website at: www.txaccess.org calls will be answered in English and Spanish.
Please note any answers provided are for informational purposes only and do not constitute legal advice. To get answers that directly apply to your unique situation feel free to consult a private attorney.
We understand this is a trying time for everyone. We encourage you as parents to work together to resolve any differences or concerns.
How do I find out if my local office is closed?
Local child support offices have transitioned to providing virtual child support establishment and enforcement services. While physical child support offices will be closed to customers and visitors, services will continue to be provided over the telephone and internet.
Please visit our child support location map for an update regarding your local office.