Bioperformance FAQ

UPDATED: January 16, 2008

WHEN CAN I EXPECT MY RESTITUTION CHECK?

On January 10, 2008, a Bexar County State District Court approved the State’s proposed plan to distribute restitution funds in this case. The Court approved Randolph Osherow as the Disbursing Agent – the person responsible for issuing and distributing the corresponding checks.

The first round of checks will be sent to consumers whose information could be confirmed by the Office of the Attorney General when comparing it against BioPerformance records, including amounts paid in, consumer addresses, etc. Those checks will be issued beginning in mid-January through mid-February, 2008.

A second round of checks will be sent later in 2008 to consumers whose information is still in the process of verification.

HOW CAN I FIND OUT IF I AM ON THE LIST?

Send an email to this office at: bioperformance@texasattorneygeneral.gov and someone will check and get back to you.

HOW LONG WILL IT TAKE TO GET A CHECK IF I AM ON THE LIST?

Once the Disbursing Agent obtains the funds deposited into an escrow account, it is estimated it will take 10 days to issue a check by mail.

WILL I BE GETTING ALL MY MONEY BACK?

If your information has been confirmed, you will be getting a refund of your initial payment and product purchase cost.

WHAT ABOUT MY COMMISSIONS?

The court approved payment of the product costs only - commissions will not be refunded.

HOW CAN I RECOVER COMMISSIONS I BELIEVE I AM OWED?

You may wish to contact the people who ran BioPerformance. The Attorney General’s settlement does not limit your right to seek further relief against BioPerformance.

AM I GETTING INTEREST?

You will be getting a full payment for the refund for product purchase and initial payment to join BioPerformance, without interest.

IS IT TOO LATE TO FILE A CLAIM?

The Office of the Attorney General cannot guarantee that late filed claims will be able to be confirmed and paid before the refund process is complete, but you may file a claim by following the directions for filing a complaint by going here.

 

Revised: March 01 2012