FREQUENTLY ASKED QUESTIONS

On November 11, 2010, the Court entered an Agreed Final Judgment and Permanent Injunction (“Judgment”) in State of Texas v. Patrick O’Connor & Associates, L.P. d/b/a O’Connor & Associates, Case No. 2009-33833, 129th Judicial District Court of Harris County, Texas. The terms of the Judgment may affect your rights if you are a residential homestead property owner in the State of Texas. You may review the Judgment and the Court’s order governing restitution for consumers by clicking the following links:

Judgment

Court’s Order on Restitution

Q. I have engaged O’Connor & Associates to file a property tax protest for me in the past, but I no longer wish to use their services. Does the Judgment address this?

A. Yes, You may terminate by any reasonable means as set out in Section B of the Judgment. You should also notify your county’s appraisal district that you have terminated O’Connor as your tax agent. You may obtain information about filing your tax protest from your county’s appraisal district.

Q. I recently received a notice that O’Connor & Associates will file a tax protest on my behalf. I do not wish their services. What do I do?

A. You may return the notice to O’Connor & Associates and check the box that you wish to terminate their services. You should do so promptly, or simply call O’Connor & Associates and indicate that you wish to terminate. Section A of the Judgment addresses this issue in more detail. You should also notify your county’s appraisal district that you have terminated O’Connor as your tax agent. You may obtain information about filing your tax protest from your county’s appraisal district.

Q. I engaged O’Connor & Associates to protest my property taxes, but they failed to appear at the appraisal review board hearing. Does the Judgment address this issue?

A. Yes, Section C of the Judgment addresses this issue. If you believe O’Connor & Associates has violated Section C of the Judgment (or any other provision), please file a complaint with the Office of the Attorney General. Follow this link to file a complaint. https:/www.oag.state.tx.us/consumer/complain.shtml

Q. I am receiving unwanted telephone calls from O’Connor & Associates to renew their tax protest services for this year. I do not wish to renew. What should I do?

A. Tell the caller that you do not wish to be contacted by telephone. If the calls continue, please file a complaint with the Office of the Attorney General. The company’s obligations regarding telemarketing are discussed in Section H of the Judgment. Follow this link to file a complaint. https:/www.oag.state.tx.us/consumer/complain.shtml

Q. I am over 65 years old and believe I have been overcharged by O’Connor & Associates in the past. Can I get a refund?

A. The Judgment awards restitution funds to certain consumers who have engaged O’Connor & Associates in the past. You may qualify. Claim forms will be mailed to qualified consumers in December 2011. Please follow the instructions and return the claim form to the address provided postmarked by February 1, 2012. If you do not receive a claim form in the mail and believe you qualify for restitution, please contact our office at 713-223-5886.

Q. O’Connor & Associates promised that they would reduce the appraised value of my home by a certain amount but the reduction I received was far less than what they promised. Am I entitled to restitution from the settlement funds?

A. The Judgment does not cover restitution for this type of claim. The Judgment does not prohibit you from contacting a private attorney about your claim.

Q. O’Connor & Associates did not appear at the appraisal review board hearing for my residential property as promised and as a result the appraised value of my property was not lowered. Am I entitled to restitution funds?

A. Yes. Please submit all written documentation to support your claim, and the amount of taxes you believe you overpaid for the tax year involved with your contact information to: Consumer Protection Division, Office of the Attorney General of Texas, 808 Travis, Suite 1520, Houston, Texas 77002.

Texas Attorney General's
Consumer Protection Hotline:
(800) 621-0508
Regional Offices

 

Revised: January 04 2012