There are many instances when someone might not be too sure how to document a service, count a client or how to retrieve information within ITS. These are frequently asked questions, errors that may occur and basic knowledge.
There are many instances when a client may request services and is not a direct victim. We call these clients secondary victims because they are indirectly affected by the victimization. It's important that you do count the services rendered to these clients. If there is no primary victim to tie the secondary victim to, then he/she can be entered in the system as the primary. The "type of abuse" would be "sexual assault" and the "victimization" would be "other." As in the case of the wife that did not come in for service, you would not add a client if no service is provided.
If a client shares information regarding a sexual assault and your staff offers her any counseling or support in regards to sexual assault then you would count that session as both DHS and OAG regardless of the staff members funding.
Queries are a piece of Access which is the Microsoft (MS) application that ITS is built in. Queries can be as easy as 1, 2, 3 or more complex. There isn't one method to building a query that will be effective for every need you have. The best thing to do is read up on MS Access Queries or call the ITS Systems Analyst and set aside some time to do some case run scenarios.
You may go back and change information regarding demographics, but you cannot change the initial contact date. You may adjust victimization and offender information.
It is best not to make changes to the client service list without prior approval from DHS or the OAG ITS Systems Analyst. ITS can be modified to best serve your agency but you do not want to change the core service base.
ITS can be on any computer in your agency, whether it is on a network or stand alone. Unfortunately at this time DHS and OAG does not provide technical network support. ITS can be networked, but this is not recommended unless you have a very good understanding of networking.
Go here for: ITS Definitions.