Transcript of Video

AGENCY SPOTLIGHT
Crime Victim Services Division – Nurses

GUIDED BY EXPERIENCE.
“It’s helping people...”
DRIVEN BY COMPASSION.
“We have this desperate woman and I know she’s got a little sick child that needs some help.”
THESE TEXAS ATTORNEY GENERAL’S OFFICE EMPLOYEES ON THE FRONTLINES OF HEALING FOR VICTIMS OF CRIME.

“No insurance... no medical insurance...”

DURING THIS CASE REVIEW, CRIME VICTIM SERVICES IS FOCUSING THEIR ATTENTION TO A YOUNG GIRL....

“The 12-year-old witness who saw this says the child was riding her bike and the suspect came by and hit her on her bike and hit her into a parked car.”

BUT IT’S THE EXPERTISE BEHIND THESE DECISIONS THAT MAKES THEM SO EFFECTIVE... MARILYN WILLIS IS HELPING LEAD THESE NURSES THROUGH THE PROCESS... NURSES WHO WORK FOR THE ATTORNEY GENERAL’S OFFICE.

“I figured we’d just stick our heads together and see what we could come up with to help her.”

A REVIEW DESIGNED TO GET CRIME VICTIMS WHO’VE BEEN INJURED THE SERVICES AND FINANCIAL SUPPORT THEY NEED.

“Medical bills, dental bills, we can replace her glasses....”

NECESSITIES COVERED FOR VICTIMS OF CRIME... LIVES REBUILT ONE DECISION AT A TIME...

“I think it’s talking people who are feeling helpless and hopeless...who just can’t see that light at the end of the tunnel and bringing them some clarification about what we can do to help.”

HELP IN THE FORM OF PAYING FOR MEDICAL BILLS, PAYING LOST WAGES, OR EVEN DIRECTING CRIME VICTIMS ON OTHER PLACES TO TURN FOR HELP. IT’S PART SHOULDER TO CRY ON, PART EMPOWERMENT THAT MAKES THESE NURSES SO SUCCESSFUL.... THAT SUCCESS COMING IN MANY DIFFERENT FORMS.

“It’s getting things like this in the mail... I don’t know what I would do without your help... isn’t that precious... thanks for everything... this young mail was shot in the face, lost an arm, he’s been through more surgeries than I can count.”

10 YEARS AGO, YVONNE LOFTUS TOOK A JOB AT THE ATTORNEY GENERAL’S OFFICE THINKING IT WAS A ‘’TRANSITIONAL JOB’‘ – A DECADE LATER, HER WORK AND THE RELATIONSHIPS SHE’S CULTIVATED WON’T LET HER LEAVE.
ONE OF THOSE RELATIONSHIPS IS WITH RUTH MAHL...

A WOMAN
“He grabbed me from behind...”
WHO WAS BEATEN
“He was choking me.”
AND LEFT FOR DEAD...
“All of the sudden he put a gun to the back of my head and said he was going to blow my brains out.”
HER INJURIES SO DISFIGURING...
“He hit me in the face with his gun several times.”
SHE WAS UNABLE TO SMILE...
“Ruth was injured and her insurance company would not assist with her surgery, her corrective facial surgery because they considered it cosmetic. And she appealed to us and we reviewed it and said on the surface if could seem cosmetic but really it is to make her whole.”

AFTER HEARING OF HER SITUATION... YVONNE LOFTUS’ EXPERTISE LED TO MORE SURGERIES AND IN THE END... A SMILE THAT YEARS LATER WAS SHARED WITH ONE OF THE PEOPLE WHO HELPED MAKE IT HAPPEN. ...

“She is so kind and so compassionate to me and she encouraged me and helped me through all this time that I was going through this pain and not only mental and physical but spiritual pain. You know once a victim we’re always a victim.”

“It was amazing to put a face with her voice and to see her. It was like meeting a long lost friend. It really was.”

RELATIONSHIPS AND RESULTS... TWO HALLMARKS OF THE TEXAS ATTORNEY GENERAL’S CRIME VICTIMS SERVICES DIVISION AND THE TEAM OF NURSES WHO WORK TO GET CRIME VICTIMS THE HELP THEY NEED.

“Nothing is going to take that pain away but if we can take that financial burden away from them... we’ve done a good job.”

FOR MORE INFORMATION ABOUT CRIME VICTIMS SERVICES LOG ONTO OUR WEBSITE AT WWW.OAG.STATE.TX.US.... THERE YOU’LL FIND FORMS TO FILL OUT AND INFORMATION ON SERVICES FOR CRIME VICTIMS. OR FOR MORE INFORMATION ABOUT WHAT THE TEXAS ATTORNEY GENERAL’S OFFICE CAN DO FOR YOU PLEASE CALL (512) 936-1200 OR 1 (800) 983-9933.