Office of the Attorney General News Release Archive


Tuesday, July 10, 2001

ATTORNEY GENERAL JOHN CORNYN WANTS TO HEAR FROM GREATER HOUSTON ON FLOOD-RELATED CONSUMER COMPLAINTS

Attorney General Cornyn's Houston consumer protection office devoting entire staff to investigating reports of price-gouging and other consumer complaints relating to Tropical Storm Allison disaster

AUSTIN - Texas Attorney General John Cornyn today announced a new Internet link, "Greater Houston Flood 2001 Consumer Information," to help Greater Houston consumers who need information or want to file a complaint related to issues resulting from the Tropical Storm Allison disaster.

The link is now available on the Attorney General's website's Homepage, www.oag.state.tx.us. In addition, a special consumer phone number for flood-related calls has been added: 713-223-5816.

On the new website link, consumers can obtain updated information on business sectors under investigation and file a consumer complaint. In the month since the flooding, hundreds of complaints have been received.

The new website link also has information to help Houstonians select a contractor to rebuild flood-damaged homes or other property.

"By and large Houston businesses are honest and responsible. However, we want Houstonians to know they do not have to tolerate price-gouging. We intend to let a dishonest business know that price-gouging will not go unpunished," Attorney General Cornyn said.

Attorney General Cornyn said he will aggressively pursue all complaints, and will sue businesses who take advantage of this disaster by charging exorbitant or excessive prices for goods and services.

The Office of the Attorney General (OAG), in conjunction with the Harris County Attorney's Office, is actively investigating more than two dozen wrecker service companies and several carpet cleaning companies. The OAG is also looking into reports of price gouging by rental car companies, hotels and motels, furniture stores and check-cashing companies.

Consumers who want to file a complaint with the OAG will need to provide copies of invoices from businesses about which they want to complain.

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