HRD STAFF DEVELOPMENT
COURSE DESCRIPTIONS

Class Schedule | Training Calendar | Weekly Training Notice


NAME OF COURSE : "What Does This Division Do?" Series: Criminal Prosecutions Division

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : The Criminal Prosecutions Division has several components which provide investigative and prosecutorial assistance to local law enforcement entities and county and/or district attorneys across the state of Texas - when the county does not have the resources to investigate and prosecute complex cases or where a conflict of interest prohibits them from taking part in the prosecution.

This presentation, led by Don Clemmer (Division Chief) and a panel of section chiefs, will include interesting case work handled by the sections of Violent Crime and Major Offenders, White Collar Crime and Public Integrity, Cyber Crime and Child Protection, and Juvenile Crime Intervention as well as general information about the division.

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NAME OF COURSE : "What Does This Division Do?" Series: Postconviction Lit and Medicaid Fraud

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : Division chiefs of Postconviction Litigation (Ed Marshall) and Medicaid Fraud Control Unit (Rick Copeland) will deliver a 30-minute presentation each on the work performed in their divisions.

The Postconviction Litigation Division defends the validity of state convictions and sentences when they are challenged in federal court. The Medicaid Fraud Control Unit conducts criminal investigations into and supports prosecution of violations of state and federal laws pertaining to fraud in the administration of the Medicaid program, in the provision of medical assistance and in the activities of providers under the state Medicaid plan.

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NAME OF COURSE : 7 Habits of Highly Effective People Series

NUMBER OF CLOCK HOURS : 8

COURSE DESCRIPTION : This series will cover Stephen Covey's book "The 7 Habits of Highly Effective People." Over the next several months each habit studied will help participants develop into more authentic, productive, and joy-filled individuals. The habits are: Be Proactive; Begin With the End In Mind; Put First Things First; Think Win-Win; Seek First to Understand, Then to Be Understood; Synergize; and Sharpen the Saw.

Participants are requested to attend all sessions of this series. During each session, participants will set the class date for the following month.

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NAME OF COURSE : Adobe Acrobat Pro - Tips and Tricks

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This course will illustrate how to use Adobe Acrobat Pro with an emphasis on the skills needed for e-filing.  Course topics will include using Acrobat to add exhibit tabs, bates numbers, hyperlinking, redacting, and bookmarking.  The course will also demonstrate how to manipulate PDFs including how to add and delete pages, combine multiple documents, make a scanned PDF searchable, and save in PDF/A format.  

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NAME OF COURSE : Advanced Excel 2003

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : This class will cover three areas of interests: practical formula usage, such as "vlookup," "if" and "countif;" macro recording and scripting; and charting, data extrapolation and formatting.

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NAME OF COURSE : Advanced Styles in MS Word 2010

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Attendees will learn how to use Word’s advanced style capabilities. Topics will include how to create complex, multi-level list styles, table styles, and styles based on other styles.  Attendees will also learn how to find and modify built-in styles such as footnote styles, how to use the outline view to create and style a document in minutes, and how to use Quick Style Sets to quickly change an entire document’s look and feel in just a few clicks.


Please note: Before attending this class, it is suggested that attendees complete Introduction to Styles in MS Word 2010 or have a basic understanding of how to use styles.

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NAME OF COURSE : Advanced Word 2010

NUMBER OF CLOCK HOURS : 2.5

COURSE DESCRIPTION :

This hand-on class will cover more of the advanced features of Microsoft Word 2010 such as: creating tables, table of contents, a brief review of table of authorities, creating footnotes, and the review feature of Word 2010.  Class instruction will end after two hours, but the instructor will stay for an additional half hour to answer questions. 

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NAME OF COURSE : Basic Word 2010

NUMBER OF CLOCK HOURS : 2.5

COURSE DESCRIPTION :

This hands-on class will cover some of the basic features of Word 2010 such as help menu, headers, footers, page numbers, printing and simple formatting.  Class instruction will end after 2 hours, but the trainer will stay for another half an hour to answer questions.

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NAME OF COURSE : Becoming a Better Public Speaker

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

For most of us, public speaking can be stressful.  This stress, however, can be transformed from an enemy into an ally.  In this class, we will discuss ways to harmonize with the natural rigors of public speaking so that speaking to an audience can become empowering.  The class is interactive and will include practices on how to become a better speaker. Attendees will not be asked to perform any public speaking.

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NAME OF COURSE : Book Review: Drive: The Surprising Truth About What Motivates Us

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

Drawing on four decades of scientific research on human motivation, Daniel Pink exposes the mismatch between what science knows and what business does – and how that affects every aspect of life. He demonstrates that while “carrots and sticks” worked successfully in the twentieth century, that is precisely the wrong way to motivate people for today’s challenges. In Drive, he examines the three elements of true motivation – autonomy, mastery, and purpose – and offers smart and surprising techniques for putting these into action.

Participants are encouraged to read the book; however, it is not required. The first part of class will cover the gist of the book; the second part of class will cover ways to transfer these concepts into one’s work life and personal life.

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NAME OF COURSE : Business Grammar

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : Effective written communication, including business letters, memoranda, reports, agendas, etc., contributes to the success of an organization. This course will refresh participants' grammar and usage skills, polish their writing techniques and arm them with tools for proofreading accuracy. Topics include active and passive voice, punctuation marks and their functions, common spelling problems, common grammar mistakes and presentation tips.

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NAME OF COURSE : Business Proofing and Editing Made Easy - WEBINAR

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : In this course participants will learn how the active voice makes writing stronger, tips for structuring sentences and paragraphs for maximum impact, mistakes proofreaders make that kill accuracy, common error hot spots in writing and guidelines for proofing.

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NAME OF COURSE : Business Writing Essentials: Make Your Point Clearly and Concisely

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Business Writing Essentials: Make Your Point Clearly and Concisely


Business Writing Essentials will help participants get their point across clearly, concisely and quickly by eliminating the nonessential, reducing and summarizing one’s message, and presenting information in a format that makes sense.

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NAME OF COURSE : Classification and Salary Administrative Training

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : Classification and salary administration rules remain a mystery to many managers. This course will help clarify the importance of the state classification system, job descriptions, and salary administration rules and regulations that state agencies are required to follow. Managers will also have an opportunity to learn about available options on ow to expedite the job description development process.

This course covers the state classification system, importance of job descriptions, standard phrases and elements of job descriptions, salary administration rules and regulations, future of agency job descriptions, and classification contact lists.

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NAME OF COURSE : Communicating with Tact and Finesse

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Poor communication skills lead to misunderstandings and confusion. Ultimately, poor communication skills can damage your credibility and cost you the respect of colleagues. This course shares strategies for enhancing your ability to clearly communicate, developing your listening skills, getting your body language in sync with your message, tactfully communicating criticism or bad news and communicating with difficult personalities.

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NAME OF COURSE : Computer Basics: Windows 101

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : This entry-level training covers the basics of using your computer at work. The pace will be slow, questions will be encouraged, and the environment will be safe for any beginner level computer user. If the Windows environment seems confusing, or if you have ever been afraid to ask a question about how to perform “simple” tasks on your computer, this is the course for you. The intent of the course is to make the Windows environment easy and understandable.

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NAME OF COURSE : Computer Shortcuts

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : Participants will learn how to use the computer more efficiently. Most mouse functions can be done with simple and easy to remember keyboard shortcuts. Learn some basic, yet underused keyboard shortcuts, as well as some less known shortcuts, that will save time. Attendees will be given a cheat-sheet to take back to their desks.

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NAME OF COURSE : Creating a Table of Authorities & Table of Contents in Word 2007 via WebEx

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This is a webinar class using WebEx. Directions will be emailed to you regarding how to log in to the class.


A table of authorities is a list of the references to cases, statutes, and rules, along with the page numbers on which those references appear.  A table of contents is a list of the headings in a document. Participants will learn how to build a table of authorities and table of contents in Word 2007.


 

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NAME OF COURSE : Creating a Table of Authorities and Table of Contents in Word 2007

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

A Table of Authorities is a list of the references to cases, statutes, and rules, along with the page numbers on which those references appear.  A Table of Contents is a list of the headings in a document. Participants will learn how to build a Table of Authorities and Table of Contents in Word 2007.

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NAME OF COURSE : Creating a Table of Contents in Word 2003

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : A table of contents is a list of the headings in a document. Participants will learn how to create easily a table of contents for long or short documents in Word 2003.

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NAME OF COURSE : Creating Appellate Briefs in WordPerfect

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : Participants will learn how to create, mark and generate successfully an appellate brief using WordPerfect as well as reduce and eliminate corruption by learning to copy/paste correctly into a brief.

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NAME OF COURSE : Data Backup Strategies and Implementation: Implications for IT and RIM

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : The OAG's A&L Information Technology Support and Records Management Divisions will present information about Data Backup Strategies and provide insight regarding differences between data backup and records management terminology and issues. After the presentation, participants will have the opportunity to discuss these important issues with Ken Dillman (IT) and Kim Scofield (RM).

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NAME OF COURSE : Dealing With Conflict in the Workplace - Star 12 Presentation

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : Most of us resist dealing head-on with a conflict at work; yet, having skills to defuse confrontational moments can reduce our discomfort and stress while also build relationships. In this program, seasoned trainer Ruth St. Pierre shares essential conflict-resolution skills. Participants will learn techniques to restore damaged relationships, how to eliminate the stress you feel when a disagreement erupts, how to end the mixed messages you’re getting from a coworker, active-listening techniques to help you hear the underlying message, and how to defuse emotionally charged situations.

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NAME OF COURSE : e-Leave Approver Training

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This course is for OAG employees who have liaison/approver access within the e-Leave system.  Instruction will show how to use all of the approver functions, including how to mark an employee’s leave request as approved or denied, how to modify or cancel an employee’s leave request, how to submit a leave request on behalf of an employee, how to modify an employee’s work schedule, and how and when to establish a replacement when an approver is out of the office.  Finally, we will provide tips and tricks that will help approvers avoid common issues.

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NAME OF COURSE : Editing English: An Introduction to Copyediting and Proofreading

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

In this class, attendees will learn the basics of editing a manuscript. Attendees will understand the role and responsibilities of copyeditors and proofreaders in the editing process and learn about the "4 Cs": coherency, clarity, consistency, and correctness. Attendees will also receive tips on how to write effective queries and get instruction on applying editing marks to hard copy.

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NAME OF COURSE : Editing English: Punctuation, Grammar, Usage, and Style

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This class is an introduction to editing English punctuation, grammar, usage, and style.  Attendees will learn when to use certain types of punctuations, review common issues related to subject-verb agreement, and receive tips for identifying when to use certain pronouns, such as “who” and “whom.” The class will also provide guidance on how to craft gender-neutral sentences and when to employ passive constructions.

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NAME OF COURSE : Editing in MS Word 2010

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This class will review MS Word 2010’s most useful editing features. Attendees will receive instruction on how to track changes, insert comments, and compare documents. Instruction will also be provided on how to set application settings, change document defaults, reveal document formatting, and modify heading styles. Other features, such as Word’s find and replace and its document inspector, will also be discussed. In addition, attendees will receive a customized ribbon interface designed to facilitate the editing process.

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NAME OF COURSE : Encryption: The Future of Electronic Data

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :


This course discusses the history of encryption, the growing requirements for encryption, and the tools available at the OAG to comply with law, policy and common sense.


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NAME OF COURSE : Essential Formatting Features in MS Word 2010

NUMBER OF CLOCK HOURS : 2.0

COURSE DESCRIPTION :

In this class, attendees will learn how to use Word 2010’s essential formatting features. These include how to change fonts, set tabs and indents, set line and paragraph spacing, keep text together on the same page, find and replace text, and use bulleted and numbered lists.

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NAME OF COURSE : Excel 2010: Essential Features

NUMBER OF CLOCK HOURS : 2.0

COURSE DESCRIPTION : This class is an introduction to Excel 2010. Attendees will learn how to navigate comfortably through a spreadsheet and how to select, move, and format data. The class will also provide instruction on how to use many of Excel’s powerful features such as sorting and filtering, formulas and functions, and graphing. The class will also provide tips for printing Excel worksheets effectively and show how to import data into Excel. 

COURSE OBJECTIVES :

RATIONALE :

REQUIRED MATERIALS :

EVALUATION :

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NAME OF COURSE : Excel 2010: Essential Features

NUMBER OF CLOCK HOURS :

COURSE DESCRIPTION :

This class is an introduction to Excel 2010. Attendees will
learn how to navigate comfortably through a spreadsheet and how to select, move,
and format data. The class will also provide instruction on how to use many of
Excel’s powerful features such as sorting and filtering, formulas and functions,
and graphing. The class will also provide tips for printing Excel worksheets
effectively and show how to import data into Excel.



COURSE OBJECTIVES :

RATIONALE :

REQUIRED MATERIALS :

EVALUATION :

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NAME OF COURSE : From Word 2003 to Word 2007

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : Microsoft made a few changes to its word processing software. Some changes are obvious; others are more subtle. Individuals new to the Word environment can learn the basics of Word 2007. Participants familiar with Word 2003 can learn the new features of 2007, including file formatting (.doc to .docx); menu bars v. ribbons; and “Document Inspector” to remove hidden text and meta-data.

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NAME OF COURSE : From Word 2003 to Word 2007 via WebEx Conferencing

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION :

This is a webinar class using WebEx. Directions will be emailed to you regarding how to log in to the class.


Microsoft made a few changes to its word processing software. Some changes are obvious; others are more subtle. Individuals new to the Word environment can learn the basics of Word 2007. Participants familiar with Word 2003 can learn the new features of 2007, including file formatting (.doc to .docx); menu bars v. ribbons; and “Document Inspector” to remove hidden text and meta-data.

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NAME OF COURSE : Grammar Series: Active vs. Passive Writing and Punctuation

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Participants will learn how to make their writing stronger and more effective. After instruction, participants will be able to identify the difference between active vs. passive voice and will practice converting passive writing into active writing. During the second half of class, participants will learn punctuation dos and don'ts.

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NAME OF COURSE : Grammar Series: Misused Words

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

Is it there or their? Counsel or council? That or which? Principal or principle? Do we affect or effect, cite or sight? The answers to these questions will bring much delight! Participants will identify words that are commonly misused and practice writing with proper usage.

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NAME OF COURSE : Grammar Series: Plurals and Subject/Verb Agreement

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Instruction will address the basic grammar rules of plurals and subject/verb agreement while also allowing participants to practice.

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NAME OF COURSE : Grammar Series: Wordiness Solutions

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

Participants will learn to say more with less. Exercises will include identifying redundancy and reducing paragraph size by choosing concise words and omitting unnecessary words.

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NAME OF COURSE : GroupWise Overview

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : This course addresses the functions and capabilities of GroupWise. Participant will learn how to set a rule, set up a "delay send" e-mail, color-code calendar items, use the "busy" search, create folders, and archive mail.

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NAME OF COURSE : How To Avoid the Most Common Writing Blunders

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Participants will learn the top ten writing blunders which fall under four categories: grammar, punctuation, spelling and proofreading. There are simple solutions to spot and correct these mistakes.

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NAME OF COURSE : How To Handle Conflict and Confrontation

NUMBER OF CLOCK HOURS : 2 HOURS

COURSE DESCRIPTION : Poorly handled conflicts cause anxiety, tension, and stress in the workplace. They also reduce morale and hinder productivity. This course helps you discover a wealth of techniques to end negative attitudes, hurt feelings, and angry outbursts that stem from unresolved conflict. The topics covered will be:

Positive/Negative Aspects of Conflict
Types of Conflict
Stages of Conflict
Handling Conflict
Principles for Maintaining Positive Relationships
Constructive Confrontation Model

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NAME OF COURSE : How to Manage Priorities and Time

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Stop struggling under the stress of overcommitment, too many deadlines, and not enough time. Gain the confidence that comes from being in control of your day instead of your day controlling you. You will get more done than you thought possible when you take charge of your most precious commodity: your time. Time-management expert Deidre Dutcher shares the insights needed to get organized and stay that way.

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NAME OF COURSE : Intermediate Microsoft Excel 2003

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : This course emphasizes OAG professional needs and uses hands-on computer based instruction. Participant will learn how to create documents that include the use of enhanced formatting, formulas, Web integration, linking, and embedding.

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NAME OF COURSE : Intermediate MS Excel 2007

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : This training is designed for employees with a basic knowledge of Excel 2007 or who are transitioning from Excel 2003 to 2007.The course will provide an understanding of features, techniques, and procedures that expedite Excel spreadsheet preparation and formatting, as well as working with multiple worksheets, sorting data, and using templates.

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NAME OF COURSE : Intermediate MS Excel 2007 - via WebEx Conferencing

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION :

This is a webinar class using WebEx. Directions will be emailed to you regarding how to log in to the class.


This training is designed for employees with a basic knowledge of Excel 2007 or who are transitioning from Excel 2003 to 2007.The course will provide an understanding of features, techniques, and procedures that expedite Excel spreadsheet preparation and formatting, as well as working with multiple worksheets, sorting data, and using templates.

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NAME OF COURSE : Intermediate Word 2010

NUMBER OF CLOCK HOURS : 2.5

COURSE DESCRIPTION :

This hands-on class helps students gain proficiencies in the following areas: understanding the new Word 2010 features, creating and editing documents, formatting page elements such as headers/footers and numbering, creating tables, controlling page appearances, printing and proofreading documents.

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NAME OF COURSE : Intermediate/Advanced Microsoft Word 2003

NUMBER OF CLOCK HOURS : 2.5

COURSE DESCRIPTION :

This course emphasizes OAG professional needs and uses hands-on computer based instruction. Participant will learn how to create documents that include enhanced formatting, mail merge, Web integration, tables, linking, and embedding.

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NAME OF COURSE : Intermediate/Advanced MS Word 2003

NUMBER OF CLOCK HOURS : 4

COURSE DESCRIPTION : This course has a two-hour break between morning and afternoon sessions.

Topics

  • Review of Basic Paragraph Formatting
  • Create and Format a Table
  • Create Footnotes and Endnotes
  • Insert Headers & Footers
  • Create and Edit Simple Macros
  • Create Bookmarks
  • Create a Table of Contents/Table of Authorities

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NAME OF COURSE : Intermittent FMLA

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : This discussion will cover the basics of Intermittent FMLA. It is designed to provide information concerning the rights and responsibilities of employees who are taking leave intermittently under FMLA, as well as the rights and reasonable expectations of division management. Participants are encouraged to bring questions.

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NAME OF COURSE : Intro to WordPerfect: Basics

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : This course emphasizes OAG professional needs and uses hands-on computer based instruction. Participants will learn how to create and format documents, publish documents to PDF, and learn codes and keystrokes to simulate symbols and other character entities.

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NAME OF COURSE : Introduction to Microsoft Word 2003

NUMBER OF CLOCK HOURS : 4

COURSE DESCRIPTION : This course has a two-hour break between morning and afternoon sessions.
The topics covered in this course will be:

Word Basics

  • Tour the Word Window
  • Create and Save a Document
  • Select and Edit Text
  • Use Undo and Redo
  • Use AutoCorrect
Manage Multiple Documents
  • Use Help
  • Editing and Formatting
  • Manipulate Toolbars
  • Cut, Copy, Paste, and Move Text
Format Text
  • Use Paragraph Formatting
  • Format Painter
Working with Tabs
  • Place Tab Stops
  • Use Decimal Tabs
  • Insert Dot Leaders
  • Insert Line Leaders
The Final Project
  • Use Find File
  • Explore Views
  • Check Grammar and Spelling
  • Use the Thesaurus
  • Find and Replace Text
  • Create Headers and Footers
  • View and Print a Document

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NAME OF COURSE : Introduction to Microsoft Word 2003

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION : This course emphasizes OAG professional needs and uses hands-on computer based instruction. Participant will learn document creation, basic formatting, proofreading, and editing.

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NAME OF COURSE : Introduction to MS Excel 2007

NUMBER OF CLOCK HOURS : 4

COURSE DESCRIPTION :

This course emphasizes OAG professional needs and uses hands-on computer based instruction for Excel 2007. Participants will learn spreadsheet development, formatting, editing, charting, and calculations.

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NAME OF COURSE : Introduction to MS Excel 2007 via WebEx

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION :

This is a webinar class using WebEx. Directions will be e-mailed to you regarding how to log in to the class.


This course emphasizes OAG professional needs and uses hands-on computer based instruction for Excel 2007. Participants will learn spreadsheet development, formatting, editing, charting, and calculations.

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NAME OF COURSE : Introduction to Styles in MS Word 2010

NUMBER OF CLOCK HOURS : 2.0

COURSE DESCRIPTION :

Styles in Word 2010 allow users to quickly and consistently format a document and Word integrates styles into nearly every one of its major features. Therefore, understanding styles is essential to unlocking the full power of Word. Attendees will learn how to use, modify, and create styles as well as how to use the navigation pane and outline view to quickly and easily find and move large sections of text. Attendees will also learn how to save styles into a custom template for future use.


Please note: Before attending this class, it is suggested that attendees complete Understanding Word 2010 and Essential Formatting Features in Word 2010, or have a basic understanding of Word 2010.

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NAME OF COURSE : IT Security - Secureshare

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This course will show the participants how to send and receive files using the Secureshare service. It will also go over how to request files from people outside the agency, enable receipt notification, and revoke access to shared files.

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NAME OF COURSE : LexisNexis Paralegal Certificate of Mastery Program (Part 1)

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : This course is for OAG employees only. This course meets two hours for 2 days. Participants must attend both sessions to become certified.Participants must obtain a LexisNexis Access Code prior to class.

Participants will cover five modules of LexisNexis: Layout and search features of the LexisNexis Services, Shepard's Citations, Secondary Sources and Drafting Legal Documents on Lexis.com, Public Records on Lexis.com, and News and Business. Participants must obtain a LexisNexis Access Code prior to class.

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NAME OF COURSE : LexisNexis Paralegal Certificate of Mastery Program (Part 2)

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : This course is for OAG employees only. This course meets two hours for 2 days. Participants must attend both sessions to become certified.Participants must obtain a LexisNexis Access Code prior to class.


Participants will cover five modules of LexisNexis: Layout and search features of the LexisNexis Services, Shepard's Citations, Secondary Sources and Drafting Legal Documents on Lexis.com, Public Records on Lexis.com, and News and Business.

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NAME OF COURSE : LIFE Series: Wills and Estates

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : This presentation will cover the importance and mechanics of dictating who gets your property upon your death, ensuring your loved ones who cannot care for themselves are properly cared for, appointing representatives to handle your estate and manage assets for your loved ones who cannot care for themselves, planning for your own disability, and
avoiding estate tax to the extent possible.

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NAME OF COURSE : Managers' Series- Sexual Harassment: A Commonsense Approach for Supervisors

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This course will provide supervisors with a greater awareness of what is and isn't harassment and provide tools for preventing sexual harassment and handling complaints. Managers will also learn how to take appropriate corrective measures when needed.  This course will include a video, discussion, and necessary quizzes. 

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NAME OF COURSE : Managers' Series: A Practical Approach to Corrective Actions

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Practical tips on addressing performance deficiencies through corrective actions will be given.  Participants will have the opportunity to practice conducting corrective actions.   Prerequisite class:   "Addressing Performance Deficiencies." 

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NAME OF COURSE : Managers' Series: Addressing Performance Deficiencies

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Performance deficiencies are exhibited by all sorts of employees, including the burned out employee, the new employee who is not working out, and the employee who excels in most areas but not all.  This class will present options supervisors have to address performance deficiencies.   Ignoring performance deficiencies may be the easiest option for supervisors, but it is the most detrimental.   The class will include a presentation, discussion, and role-playing exercises. 


This class is for OAG supervisors only.


Please Note: This class has been previously offered, but supervisors are welcome to attend again.

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NAME OF COURSE : Managers' Series: Roundtable Discussion

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This course is for managers and supervisors only.


 


Bring your managerial questions and concerns to this brainstorming and solutions-focused roundtable. Representatives from HR will facilitate conversation, offering ideas and support for agency managers.

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NAME OF COURSE : Managers' Series: The New Performance Feedback Policy

NUMBER OF CLOCK HOURS : 1.25

COURSE DESCRIPTION :

The agency has replaced its Performance Evaluation policy with a new policy titled "Performance Feedback."  This course will review the new policy and provide guidance on how and when to provide performance feedback. Attendees will also learn of available tools for providing performance feedback.


This class is for OAG managers and supervisors only.

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NAME OF COURSE : Managers' Series: Understanding Leave Policies and Procedures

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This class is ideal for anyone who supervises staff and for division leave liaisons.  The presentation will include a detailed explanation of all of the different types of leave, including sick, vacation, military, performance, and emergency leave.  This presentation will include a discussion on comp time, holiday time, and overtime.  There will also be an explanation of FMLA (the Family Medical Leave Act) and how to handle leave-without-pay. 

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NAME OF COURSE : Managers’ Series: How To Boost Morale Through Communication

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

This class is reserved for managers and supervisors.

No matter what environment one is in, chances are one’s team gets stressed out, burned out, and sometimes feels disconnected. As a manager, one can feel the same way from time to time. Lower morale, decreased productivity, diminishing employee performance, and, ultimately, a decline in agency performance are the results of this type of environment. Oftentimes, communication is the number one culprit of these feelings. Misunderstandings lead to conflict, and a lack of information leaves people feeling in the dark or confused. In short, unclear communication plummets morale. “How to Boost Morale Through Communication” reveals the number one secret for improving communication: focus on others. This is an audio series led by Ruth St. Pierre that will be supported with visuals and interactive dialogue throughout the presentation.

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NAME OF COURSE : Managing Chaos and Pressure at Work

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

If you are facing expanding workloads, tighter deadlines, and increased pressure to perform at work — you are not alone. In today’s chaotic and constantly changing workplace, everyone seems stretched to the max. With an already full plate and more added to it every day, it is easy to get overwhelmed and lose focus. Unfortunately, you can’t remove all the chaos that swamps you at work; but, there are tools that can help you better manage your time, stress, and the overflow of information that bombards you every day.


In this program, participants will learn:



  • Powerful planning tools guaranteed to boost your productivity

  • How to set goals to gain control of your time, projects, and priorities

  • The secret to making your to-do list work for you

  • Eight tips for remaining calm, cool, and collected when everything around you is falling apart

  • Why coping is one of the best stress-management techniques you may ever learn

  • Master a messy desk and the paper jungle, and turn piles into files

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NAME OF COURSE : MS Word 2010 Features: Envelopes, Letters, and Mail Merges

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Participants will learn how to use the main features on Word 2010's Mailing tab.  This includes how to generate batches of labels, and envelopes from data files as well as how to create invidividual envelopes and labels one at a time. Attendees will also learn how to generate and send large batches of customized letters and emails.

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NAME OF COURSE : MS Word 2010 Features: Headers and Footers

NUMBER OF CLOCK HOURS : 1.0

COURSE DESCRIPTION :

Attendees will learn how to create and modify custom headers and footers using Word 2010. Attendees will also learn how to insert and change page numbering in a document and how to save their own custom headers and footers for future use.

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NAME OF COURSE : MS Word 2010 Features: Table of Authorities

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : Participants will learn how to build a Table of Authorities using MS Word 2010.  A Table of Authorities is a list of the references to cases, statutes, and rules, along with the page numbers on which those references appear. 

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NAME OF COURSE : MS Word 2010 Features: Table of Contents

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

Attendees will learn how to use styles to quickly generate and customize a table of contents.

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NAME OF COURSE : MS Word 2010: Quick Access Toolbar and Macros

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

This course will show participants how to use Word more efficiently by customizing the MS Word 2010 Quick Access Toolbar and using Word’s built-in macros.

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NAME OF COURSE : MS Word 2010: Time Management & Productivity Tips

NUMBER OF CLOCK HOURS : 1.25

COURSE DESCRIPTION : This class will provide tips and tricks for maximizing productivity and efficiency when using Word 2010. Attendees will learn how to fully customize the entire Word 2010 interface so that the commands and information they need the most are easy to find and easy to use. Attendees will also learn how to set custom hotkeys, configure features such as autocorrect, and use time-saving tools that can be hard to find.

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NAME OF COURSE : Navigating the OAG Intranet and Helpful Computer Shortcuts

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : The OAG Intranet contains a wealth of helpful information about many aspects of the Office of the Attorney General, including our Policies and Procedures Manual, agency forms, the @work employee e-newsletter, employee development and the agency directory. Participants will learn how the Intranet is categorized and how to locate information about each of our divisions including organizational charts, contact information, etc.
The course will also briefly touch on using both Internet Explorer 7 and Firefox internet browsers, keyboard shortcuts, searching our Internet and Intranet, and how to clearly report trouble to the Webmaster.

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NAME OF COURSE : OAG Records Retention Recertification

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This course covers changes to the OAG Records Retention Schedule (RRS) based on the new laws. There will be discussion about issues within the OAG divisions which will help the Records Management Division determine future OAG RRS revisions.

 

This class is for OAG Office Managers and OAG Records Management Liaisons only.

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NAME OF COURSE : OAG Travel Workshop

NUMBER OF CLOCK HOURS : 3.5

COURSE DESCRIPTION :

Employees are exposed to administrative procedures, technical processes, descriptions of system applications, functional procedures, State of Texas Regulations, Comptroller's Guidelines and Rules, and agency policies related to the processing of travel reservations and travel reimbursements. Employees will be trained on current processes and new procedures, rules and processes due to changes in state law, and Comptroller rules and agency policies.

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NAME OF COURSE : Office Manager Series - OAG Ombudsman

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : Come spend some time with the Employee Ombudsman, Grace Meyer, and learn how the Ombudsman can support you and your employees. Grace will talk about what she does, how she works with employees, what she can do for managers, answer your questions, and dispel some of the myths about what the Ombudsman does ... and does not do.

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NAME OF COURSE : Office Manager Series: Human Resources (For Office Managers Only)

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : A panel of HR managers will be available to answer your questions and provide information regarding current policies and procedures, including recent updates.

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NAME OF COURSE : Office Manager Series: PIA

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : FOR OFFICE MANAGERS ONLY. Gaye Polan from the Public Information and Assistance Division will provide information about PIA's role in the agency and how PIA can assist office managers. There will be an opportunity for questions.

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NAME OF COURSE : OPEN RECORDS

NUMBER OF CLOCK HOURS : 1 HOUR.

COURSE DESCRIPTION : (Mandatory Every 2 years) Employees will be given an overview of the Public Information Act. In addition, they will be instructed on the agency's internal procedures for answering open records requests.

COURSE OBJECTIVES :

  • Participants will acquire a general understanding of the Public Information Act.
  • Participants will acquire a general understanding of the OAG's internal procedures for responding to requests.
  • Participants will learn what roles the Public Information Coordinator and the Open Records Division play in the open records process.
  • Participants will be educated on the impact the Public Information Act has on their daily routine.
  • Participants will be able to identify open records requests.

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NAME OF COURSE : PowerPoint 2007 Basic

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :


Participants will get experience using the functions PowerPoint 2007 offers through creating an individualized presentation. The course will cover basic slide creation, OAG standards and presentation style.


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NAME OF COURSE : PowerPoint Basics

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : In this class we will discuss:

* the most useful features of Microsoft (MS) PowerPoint including setting up the Slide Master to set background, title size, font choice and color, and bullet shapes for different tiers, and all before adding any content;

* key-board short cuts to make creating your presentations easier;

* using the Outline feature to import/export to MS Word;

* how to use the official [and required] OAG template for all presentations to external audiences, and where to locate that template.

* proper presentation techniques: proper use of clip-art, amount of text per slide, fonts, colors, and how to talk to your audience and not to the screen.

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NAME OF COURSE : Public Speaking: Getting Your Message Across

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION :

Capturing and keeping an audience's attention is the key to getting a message across. This class will explore how to connect with audience members and how to craft a presentation that keeps them attentive and engaged so that the message is uderstood and easily internalized.

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NAME OF COURSE : Put 1st Things 1st: A Guide to Using Time Effectively

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This course provides suggestions for how to prioritize, organize, plan, and use time more effectively, thus increasing productivity and reducing stress. The core of this class is derived from Stephen Covey's 7 Habits for Highly Effective People, focusing on habits two (Begin With the End in Mind) and three (Put 1st Things 1st).

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NAME OF COURSE : Records Management Update for Office Managers & Records Management Liaiso

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This presentation will include updates on the following topics:



  • Shred bins:  Availability, additions of, for special projects, and Q & A about them

  • Review a comparison list of the Master Personnel File and Division Employee Files

  • Update on re-certification and opportunity for ongoing discussions about revisions prior to submission

  • Records Management forms update

  • Q & A - Submit any general records management questions for which you need answers.  Provide these directly to Kim Scofield by May 23. 

  • For questions specific to your division, schedule an appointment with Kim Scofield or Sheri Brummett.

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NAME OF COURSE : Records Management – Recertification of OAG Records Retention Schedule (RRS

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

On-going training:   Use of the records retention schedule and ways that it needs to be revised to meet the needs of the agency while being in compliance with State Laws and Administrative Rules.


All RMLs and OMs will be provided with a list of administrative type records held in most divisions to review prior to the meeting.  Questions about issues related to these records will be discussed and direction provided in order to correctly document records series in the revised retention schedule, and to provide guidance on which division holds the official records and who has convenience copies.  Questions can be asked in advance by email to Kim K Scofield, RMO, or Sheri Brummett, OM for RMD.

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NAME OF COURSE : SUMMATION SECURITY Level 1 - Basic Skill

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : This generalized class will cover:

*Summation Environment - Parts of the screen, About Case Explorer, and About Layouts and Navigating
* Working with Cases - Opening cases
* Working with Forms - Selecting a form
* Working with Core Database, eDOCS, and Email - Navigating the Core Database, eDocs and Email; opening, sorting
* Working with OCR - Navigating the OCR Base, Searching the OCR Base, Printing OCR Search Results Report
* Searching the Core Database, eDocs, and Email - Quick searching, Compound searching, Context Menu searching, vocabulary searching, Boolean searching, Searching field data using quick search bar, Find Near Values, Integrated Searching
* Working with Images

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NAME OF COURSE : Taming Your Data: LTS’s New Random Sampling Application

NUMBER OF CLOCK HOURS : 2.0

COURSE DESCRIPTION :

Large data sets may be rich with information, but they can be overwhelming to work with. To reduce the problem, the Legal Technical Support Division has generated a random sampling application that can analyze OAG data and provide employees with the smallest, usable random sample that is still permissible as evidence in court. In this class, LTS systems analysts will demonstrate how the application works, teach attendees how to organize their data to leverage the application, and explain how and why random sampling can help employees with their data analysis.

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NAME OF COURSE : The ADA and ADAAA: Essential Information for Managers

NUMBER OF CLOCK HOURS : 2:45

COURSE DESCRIPTION : This class will provide managers with training on the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendments Act (ADAAA) with a focus on the requirements of these important federal employment laws. Attendees will learn about the concept of “reasonable accommodations” and how to properly handle employment applications from individuals with disabilities, including what not to ask during interviews.

Please note that this training is for managers only.

COURSE OBJECTIVES :

RATIONALE :

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NAME OF COURSE : The Art of Communicating With Your Manager

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : The relationship you have with your manager is perhaps the most important factor in determining your success at work. This course is designed to provide you with the opportunity to explore the dynamics involved in communication in the work place, discover what works when communicating with your manager, and what you can do to begin building a more effective relationship. You will also learn more about the barriers to communication and how to effectively navigate a difficult conversation.

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NAME OF COURSE : The Essentials of Active Listening

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

Eliminate conflict and improve relationships with good listening skills. Renowned trainer Ruth St. Pierre shares practical ideas for sharpening listening skills, decoding underlying messages, delivering clearer messages, and building relationships through effective communication.

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NAME OF COURSE : The New Credit Card Rules - What you need to know!

NUMBER OF CLOCK HOURS : .5

COURSE DESCRIPTION : The Federal Reserve's new rules for credit card companies mean new credit card protections for you. Come learn about key changes you should expect from your credit card company in effect since February 22, 2010.

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NAME OF COURSE : Understanding MS Word 2010

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION :

This class provides a tour of the major features of MS Word 2010. Attendees will be introduced to Word’s styles, themes, templates, and building blocks, as well as the three major sections into which Word divides every document.

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NAME OF COURSE : Updated LexisNexis

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : This class will emphasize the new Lexis interface and the new refreshed format. Participants will cover both basic and advanced features, especially the Public Records and News Database.

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NAME OF COURSE : What Does This Division Do? Series: Crime Victims Services

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : The Mission of the Crime Victim Services Division is to assist in the compassionate and effective delivery of crime victim services by offering information, resources, funding, and education to crime victims and the organizations that assist them.

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NAME OF COURSE : Windows 7: Time Management & Productivity Tips

NUMBER OF CLOCK HOURS : 1.25

COURSE DESCRIPTION : This class will provide tips and tricks for maximizing productivity and efficiency when working in Windows 7. Attendees will learn how to fully control, configure, and customize their computer’s work environment so that files and applications are easy to find, easy to access, and easy to work with. Attendees will also learn how to navigate through the Windows 7 directory system and how to use many of Windows 7’s most powerful, time-saving features such as the new preview windows, expanded search tool, and Jump Lists. The class will also look at many Windows-specific hotkeys and mouse features that will help attendees to be in complete command of their computer’s workspace.

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NAME OF COURSE : Word 2010 - Formatting Handbooks

NUMBER OF CLOCK HOURS : 3.5

COURSE DESCRIPTION :

Learn how to use the features in Word needed for laying out and formatting a handbook.  Participants will learn how to insert and format text boxes, headers & footers, tables of contents, tables of authorities, tables of figures, indexes, bibliographies, and endnotes & footnotes.  Attendees will also learn how to insert columns and horizontal lines as well as how to keep content from breaking across pages.

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NAME OF COURSE : Word 2010 Primer

NUMBER OF CLOCK HOURS : 3

COURSE DESCRIPTION :

Understand how Word 2010 works behind the scenes.  Learn how Word formats text and internally divides documents as well as how to use styles, building blocks and templates to streamline your documents and create reusable content.

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NAME OF COURSE : Word Processors, PDFs, and Meta-data

NUMBER OF CLOCK HOURS : 1

COURSE DESCRIPTION : This one-hour course explains meta-data and how it is generated. It also covers how to avoid inadvertently disclosing meta-data to others.

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NAME OF COURSE : Word/WordPerfect Tricks

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION : Participant will learn keyboard shortcuts, editing the toolbar, suggestions for using a few quick macros for footer, page number, and signature, and how to copy text from any software without those pesky codes and formatting.

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NAME OF COURSE : Working with CheckPoint

NUMBER OF CLOCK HOURS : .5

COURSE DESCRIPTION : Please join our ISO, Mike O'Connell, for a discussion related to working with the new CheckPoint software. This short course will cover topics such as why we must use CheckPoint, how to run anti-virus / anti-spyware scans on your own, how to encrypt your media (CDs, DVDs, thumb drives, external hard drives), and how to request an exemption from media encryption. There will be time for a Q&A session after the presentation.

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NAME OF COURSE : Working with Headers and Sections in Word 2007

NUMBER OF CLOCK HOURS : 2

COURSE DESCRIPTION :

The class will review some of the basic features of Word 2007, with an emphasis on how to add, edit and update headers and sections in Word 2007.  Some of the items covered in this course include how to add and remove headers and sections for briefs and correspondence with multiple pages and how to add and remove basic Word formatting such as tabs, paragraphs, margins, and line spacing.

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NAME OF COURSE : Writing With Diplomacy, Tact, and Finesse - WEBINAR

NUMBER OF CLOCK HOURS : 1.5

COURSE DESCRIPTION : The skill that employers value above all others is the ability to communicate clearly in writing. If you write well, you are a powerful representative of your ideas and your agency. In this course, accomplished journalist Linda Citro shares a wealth of ideas to make you a better writer. Participants will learn what words should never be used in writing and options that can replace them, tips on aligning the message with a professional image, how to trim the fat without altering the message, and the top strategy guaranteed to make all of your writing clear and easy to read. Participants will also review examples of the good, the bad and the ugly.

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Revised: February 25, 2011