Whether you submit a complaint online or by mail, remember: your complaint is public, and the Office of the Attorney General is not your personal attorney.

Complaints and related information filed with the Consumer Protection Division are records open to the public under Texas law. This means that members of the public including media representatives may file an open records request and obtain a copy of your complaint and any attachments. 

DO NOT INCLUDE sensitive or confidential information in your complaint such as your date of birth, Social Security Number, government-issued ID, or financial account numbers. 

The Office of the Attorney General is not Your Personal Attorney

The Office of the Texas Attorney General (OAG) is prohibited by law from serving as your personal attorney or providing legal advice or interpretations of the law to individuals. OAG staff cannot advise you regarding what action(s) you should take in relation to your complaint. 

The only lawsuits which the OAG may file are on behalf of the State of Texas and in the public interest. Review examples of these lawsuits.

The OAG does provide general information to educate Texans on common scams and how to avoid them.