Filing a consumer complaint with the Office of the Attorney General is easy. But you should understand the process first. Here's what you need to know.
Preparing Your Complaint
Before you file your complaint with us, take a moment to make sure you have all of your important information. Please note: The system cannot save your complaint in progress, so you will need to complete the form in one sitting.
The more details you can provide, the more effectively we can review your complaint. Important information includes:
- The name of the business or individual you're filing a complaint against
- The business/individual's full address, including zip code
- A detailed description of your complaint
- Explanation of how you came into contact with the business/individual
- Transaction dates and amounts
- Contract information (when appropriate) with payment details
- How you may have attempted to resolve the dispute, including the names of people you spoke with
Note: You can also attach supporting documents when filling out the online complaint form.
Your Complaint Is Public
Complaints filed with the Consumer Protection Division are potentially an open record. This means any member of the public may file an open records request and view your complaint.
What We Can Do
- Receive consumer complaints and review them to identify illegal activity
- File civil lawsuits acting in the public interest
- Educate Texans on the latest scams—and how to avoid them
What We Cannot Do
- Serve as your lawyer
- File lawsuits on your behalf or on behalf of individual consumers
- Bring criminal charges for deceptive practices
- Provide legal counsel or interpretations of the law to individuals
- Routinely resolve individual complaints
Once You File Your Complaint
Upon filing your complaint, the Consumer Protection Division will review it. We use these complaints to monitor trends and take action when appropriate and in the public interest. Please note: Filing a complaint does not mean that our office represents you in
any legal proceeding.
You will receive a confirmation email once your complaint is successfully submitted. However, this does not mean that a case or investigation is open with the Consumer Protection Division.
File a Complaint by Mail
If you don't want to file online, you can download, print, and mail in your complaint form.
Send the form to:
Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548