On this page you can find the website privacy and accessibility policies of the Office of the Attorney General (OAG). You can also find ways to contact us if you have questions about these policies. In addition, we provide links from this page to our Open Records policy, our link policy and our Compact with Texans.

Privacy Policy

Your privacy and security are important to us. We have tried to balance the interest of consumer privacy with the requirements of open government. We will continue to review our website to ensure that we are protecting your privacy as best we can under the law and will update our privacy policy whenever necessary to reflect any relevant changes to our site or our practices.

Notice

Collection and use of personally identifiable information: 

We do not collect any personally identifiable information, such as names, addresses, phone numbers or email addresses, unless you choose to provide such information, for instance, in the form of an online complaint, as part of our child support interactive service, or to subscribe to our E-Presslist or our E-Opinions list. The information you submit to us in the form of an online complaint will be used by the OAG to respond to your complaint and to fulfill our official duties. We do not use "cookies," which are pieces of data stored on the user's hard drive that can be used to track information about browsing habits during multiple visits to the site. If you access our child support interactive services or our website, we do, however, use "server log software" which allows us to collect the following limited navigational information to assist us in managing and improving our website:

  • The domain name of your Internet Service Provider (e.g., att.net)
  • The date and time that our website was visited.
  • The website from which you accessed our site. For instance, we will know if someone accessed our site through the National Association of Attorneys General website.

This information is used internally to help OAG staff measure traffic on our website and the various Web pages within our site. This information helps us to maintain and improve our website for our visitors.

Disclosure of information: If you file an on-line complaint form or submit information though the child support interactive service, the information submitted will be disclosed to OAG staff to assist us in fulfilling our official duties, as stated above. The information may also be sent to the person or company that is the subject of your complaint or to other governmental agencies involved in the administration or enforcement of the matter. The information will not be disclosed to third parties, unless we receive an open records request and we are required to disclose the information under the Public Information Act, Chapter 552, Texas Government Code. Sensitive personal information, including protected health information will only be used or disclosed as permitted or required by law. Any information you submit to us online will not be sold, rented or leased to third parties.

With few exceptions, if you complete and file an informational form with the OAG, you are entitled on request to be informed about the information that the OAG has collected about you. In most cases, you have the right to receive and review the information. If you request copies of the information, you may be subject to charges authorized under the Public Information Act. Under section 559.004 of the Texas Government Code, you are entitled to have the OAG correct any information the OAG maintains about you that is incorrect. You will not be charged for correcting this information. If you want to review or obtain copies of OAG records, please submit a written request by clicking on the following link.

Choice

The only personal information we collect from you is information you choose to provide to us through our website in the form of an online complaint or through our interactive child support services.

Access

If you have a question, concern, or change regarding information in a consumer complaint form that was submitted online, please contact us at [email protected]. If you have a question, concern or change regarding information contained in or submitted via our child support interactive service, please contact us at [email protected].

Security

We use a secure socket layer (SSL) and a security certificate to enhance the security of any information you choose to submit to us through our website. In other areas of our website, we provide only the security necessary to maintain our website and information we provide to you as part of our child support interactive services.

Social Media Policy

Control & Monitoring

The OAG’s use of social medi is subject to the exclusive control of authorized OAG staff and shall be monitored to ensure compliance with the OAG’s own policies and procedures and applicable state and federal laws.

Information & Privacy

The agency shall not post or share information on an OAG social media page if that information is confidential under any law or rule or would be excepted from disclosure under the Public Information Act, Chapter 552 of the Texas Government Code.

Members of the public should not post or share information on an OAG social media page if that information is personal, sensitive, obscene, threatening, harassing, discriminatory, or would otherwise compromise public safety or incite violence or illegal activities.

Retention, Destruction & Removal of Information

Information posted or shared on an OAG social media page may qualify as public information and/or a state record. Accordingly, such information shall be retained or destroyed in accordance with the OAG's Records Retention Schedule and any applicable laws or rules.

Unless otherwise prohibited by law or rule, information posted or shared on an OAG social media page may be removed and/or deleted from the page at any time at the OAG's discretion.

Intellectual Property

The OAG respects the rights of intellectual property owners and shall not intentionally infringe on those rights. The OAG's use of protected intellectual property on an OAG social media page shall be in compliance with applicable laws and rules.

The terms of service of the respective social media accounts shall govern the posting or sharing of intellectual property on an OAG social media page by a member of the public.

If an intellectual property owner believes his/her rights have been infringed by the posting or sharing of intellectual property on an OAG social media page, he/she should contact the OAG at:

Communications Division
Office of the Attorney General
P.O. Box 12548
Austin, TX 78711-2548
Phone: (512) 463-2050

Public Information Requests

The OAG does not accept public information requests submitted through an OAG social media page. Pursuant to section 552.234 of the Government Code, the only means of submitting a written request for records of the Office of the Attorney General are as follows:

  • By mail specifically addressed to
    Office of the Attorney General
    Public Information Coordinator’s Office – Mail Code 070
    P.O. Box 12039
    Austin, TX 78711
  • By e-mail to [email protected]
  • By facsimile to (512) 494-8017
  • By hand delivery during normal business hours to the Public Information Coordinator’s Office at 209 W. 14th Street, Austin, Texas 78701
  • By electronic submission through the OAG’s Public Information Request Center.

Website Link Policy

The OAG's website complies with the Texas Department of Information Resources State Website Link Policy, which contains guidelines and information on linking to and from State agency websites. The OAG’s website may include links to a variety of other public and private websites. These external sites have been selected based on the relevance of their content to assist visitors in locating additional resources and information on government, law, and other matters within the scope of the OAG's duties or of general public concern. Some links to external sites are required by law to be included on our site. The OAG does not assume responsibility for the content of linked sites and does not endorse the content, products, services or viewpoints expressed or provided by linked sites.

Accessibility Policy

The OAG is committed to making its website accessible to all users. We welcome comments and suggestions to improve the accessibility of our website. Please visit the Electronic and Information Resources Accessibility Policy and Procedures Manual.

If you use assistive technology and the format of any material on our website interferes with your ability to access the information, please report these issues through our contact page.

To enable us to respond in the most helpful way, please indicate the nature of the accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. Every attempt will be made to resolve the problem; however, due to technological resource limitations we may be unable to address all issues.

Additional information on accessibility programs in Texas is available from the Governor's Committee on People with Disabilities at www.gov.texas.gov/organization/disabilities/, or you may contact the Accessibility Officer:

Office of the Attorney General
Accessibility Coordinator
P.O. Box 12548
Austin, Texas 78711  
Individuals with hearing loss may call Relay Texas toll free 7-1-1 or 1-800-RELAY-TX  (1-800-735-2989)

Contacts

If you have questions about this policy, please send your concerns through our contact page or write or call us at:

Office of the Attorney General
Constituent Affairs Division, MC-027
P.O. Box 12548
Austin, TX 78711-2548
Tel: (512) 463-2007 or (800) 252-8011