The Texas Medical Records Privacy Act requires the Texas Attorney General to maintain this webpage with information for consumers regarding their privacy rights regarding protected health information including information about how to file a complaint with the state agencies which regulate providers who are subject to the Act.

Texas Board of Chiropractic Examiners

Complaints regarding:

  • Chiropractors
  • Chiropractic Radiological Technologists

Complaints must be in writing using the Board’s complaint form and may be submitted by e-mail, fax or postal delivery.  Request the complaint form by calling, emailing or writing or download it from the TBCE website.

  • Mail:

Texas Board of Chiropractic Examiners
Compliance and Investigations Division
333 Guadalupe Street, Suite 3-825
Austin, TX 78701

Texas Board of Dental Examiners (TSBDE)

Complaints regarding:

  • Dentists
  • Dental Hygienists
  • Dental Assistants
  • Dental Laboratories

Complaints must be in writing using the Board’s complaint form and may be submitted by e-mail, fax or postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter or by downloading from the TSBDE website.

Texas State Board of Dental Examiners
ATTN: Investigations Division
333 Guadalupe Street
Tower 3, Suite 800
Austin, Texas 78701-3942

Texas Board of Family and Protective Services (DFPS)

Complaints regarding:

  • Residential Treatment Centers
  • Residential Care Providers
  • Child Placing Agencies

Complaints must be in writing and may be submitted online, by e-mail, fax or mail. Obtain the complaint form by requesting it over the phone, via email or letter or by downloading from the DFPS website.

Office of Consumer Relations – DFPS
P O Box 149030; Mail Code: Y946
Austin, TX 78714-9030

Texas Board of Insurance

Complaints regarding:

  • HMOs
  • Group Health Plans
  • Health Care Clearinghouses
  • Health Insurance
  • PPOs
  • Third Party Administrator
  • Medical Discount Programs
  • Viatical Settlement Companies

Complaints must be in writing using TDI’s form and may be filed online or submitted by email, fax, personal delivery or mail. Consumers who need assistance in filling out their form or who need to request a form may call: 1-800-232-3439.

Consumer Protection, MC 111-1A,
Texas Department of Insurance
PO Box 149091
Austin, TX 78714-9091

  • In person:

Consumer Protection
Texas Department of Insurance
333 Guadalupe St.
Austin, TX 78701

Texas Board of Licensing

Complaints regarding:

  • Audiologist/ Speech-Language Pathologist
  • Athletic Trainer
  • Dietitian
  • Dyslexia Practitioners
  • Fitter and Dispenser of Hearing Instruments
  • Laser Hair Removal Facility
  • Laser Hair Removal Certified Technicians
  • Massage School
  • Massage Therapy
  • Midwifes
  • Orthotic/Prosthetic Facility
  • Orthotist and/or Prosthetists
  • Podiatrists

Complaints must be in writing using TDLR’s form and may be filed online or submitted by fax or mail.  The form is at the online complaint portal.

TDLR
Enforcement Division
P.O. Box 12157
Austin, Texas 78711

Texas Medical Board (TMB)

Complaints regarding:

  • Physicians
  • Physician Assistants
  • Acupuncturists
  • Pain Management Clinics
  • Medical Physicist
  • Medical Radiologic Technologist
  • Perfusionist
  • Respiratory Care Practitioner

Complaints must be in writing using the Board’s complaint form and may be submitted electronically and by fax or mail. The form may be obtained by requesting over the phone or downloading and printing from TMB’s website.

Texas Medical Board Investigations Department
MC263
P.O. Box 2018
Austin, TX 78768-2018

Texas Board of Nursing (TBON)

Complaints regarding:

  • Advanced Nurse Practitioners
  • Registered Nurses
  • Licensed Vocational Nurses

Complaints must be in writing and use of the Board’s complaint form is preferred. The complaint may be submitted by fax or mail. Obtain the form by requesting over the phone or downloading and printing from TBON’s website.

Texas Board of Nursing
Attn: Enforcement Division
333 Guadalupe Street, Suite 3-460
Austin, Texas 78701-3944

Texas Optometry Board

Complaints regarding:

  • Optometrists
  • Therapeutic Optometrists

Complaints must be in writing and use of the Board’s complaint form is preferred. The complaint may be submitted by email or mail. Obtain the form by downloading and printing from the website or request it by phone or email.

Texas Optometry Board
333 Guadalupe St., Suite 2-420
Austin, Texas 78701

Texas State Board of Pharmacy

Complaints regarding:

  • Pharmacists
  • Pharmacies
  • Pharmacy Technicians

Complaints must be in writing and the Board provides a complaint form. The complaint may be submitted electronically at the Board’s website or mailed. Obtain the form by downloading and printing from the website or request it by phone.

Texas State Board of Pharmacy
William P. Hobby Building, Suite 3-600
333 Guadalupe Street, Box 21
Austin, Texas 78701-3942

Executive Council of Physical Therapy and Occupational Therapy Examiners

Complaints regarding:

  • Physical Therapists
  • Physical Therapy Assistants
  • Occupational Therapists
  • Occupational Therapy Assistants

Complaints must be in writing on a form provided by the Council. The complaint may be submitted electronically or via fax or mail. Obtain the form by downloading and printing from the website or request it by phone.

  • Phone:  800-821-3205.
  • Fax: (512) 305-6970 or (512) 305-6951
  • Mail:

Executive Council of Physical Therapy and Occupational Therapy Examiners

333 Guadalupe, Suite 2-510
Austin, Texas 78701-3942

Texas State Board of Examiners of Psychologists

Complaints regarding:

  • Licensed Psychologists
  • Provisional Licensed Psychologists
  • Licensed Psychological Associates
  • Licensed Specialist in School Psychology

Complaints must be in writing and on the Board’s approved complaint form. The complaint may be submitted electronically or by mail.  Obtain the form by downloading and printing from the website or by requesting by phone or in writing.

Texas State Board of Examiners of Psychologists
333 Guadalupe -Suite 2-450
Austin, Texas 78701

Texas Health and Human Services (HHS)

HHS consists of two departments: The Health and Human Services Commission (HHSC); and the Department of State Health Services (DSHS).  Read more about HHS: https://hhs.texas.gov/about-hhs/agencies-departments.

The HHS complaint process varies depending on the type of provider or facility which may be the subject of your complaint.

HHSC- COMPLAINTS REGARDING REGULATED HEALTH FACILITIES

  • Ambulatory Surgical Centers
  • Abortion Centers
  • Birthing Centers
  • End Stage Renal Disease Facility
  • Hospitals
  • Special Care Facilities
  • A special care facility - Provides nursing or medical care to persons with AIDS or other terminal illness
  • Private Psychiatric Hospitals and Crisis Stabilization Units

Complaints may be submitted by phone, e-mail, fax, and postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter or by downloading from the HHSC website

Health Facility Compliance Group (MC 1979)
Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78714-9347

HHSC – COMPLAINTS REGARDING SUBSTANCE ABUSE OR NARCOTIC TREATMENT FACILITIES

Complaints may be submitted by phone, e-mail, fax, and postal delivery. The complaint form may be obtained by requesting it over the phone, via email or letter:

Substance Abuse Facility Investigations (MC 1979)
Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78714-9347

HHSC – COMPLAINTS REGARDING LICENSED PROVIDERS

  • Chemical Dependency Counselor
  • Dispensing Optician/Contact Lens
  • Marriage and Family Therapist
  • Professional Counselor
  • Sex Offender Treatment Provider
  • Social Worker

Complaints must be in writing and may be submitted by mail. The complaint form may be obtained by requesting it over the phone or downloading from the agency website.

Texas Department of State Health Services
Management & Investigation Section
P.O. Box 141369
Austin, Texas 78714-9347

HHSC – COMPLAINTS REGARDING THE MEDICAL ADVISORY BOARD

Texas law permits the Texas Department of Public Safety (DPS) to request an opinion or recommendation from the Medical Advisory Board as to the ability of an applicant or license holder to operate a motor vehicle safely or to exercise sound judgment with respect to the proper use and storage of a handgun.

Complaints must be in writing and submitted via email, fax or by postal delivery.

Texas Department of State Health Services (Mail Code 2835)
Medical Advisory Board
P.O. Box 149347
Austin, Texas 78714-9347

HHSC - COMPLAINTS REGARDING HHS SERVICE PROVIDERS

  • Nursing Homes
  • Assisted Living Facilities
  • Intermediate Care Facilities (also called public and private group homes)
  • State Supported Living Centers
  • Home Health
  • Hospice Care
  • Personal Assistance
  • Adult Day Care

Complaints may be submitted by phone, fax, letter and e-mail:

HHSC - Consumer Rights and Services-Complaint Intake
Mail Code E249
P.O. Box 149030
Austin, TX 78714-9030

DSHS – COMPLAINTS REGARDING EMERGENCY MEDICAL SERVICES 

  • EMS providers
  • EMS initial education programs
  • EMS continuing education programs
  • EMS personnel (Emergency Care Attendant [ECA], Emergency Medical Technician [EMT]- Basic, EMT-Paramedic, Licensed Paramedic)
  • EMS educator (Instructor and Course Coordinator)

Complaints are filed by completing a DSHS complaint form and submitting via email, fax or by postal delivery. The complaint form may be obtained by requesting it over the phone or downloading from the agency website.

Texas Department of State Health Services (Mail Code 2822)
ATTN: EMS Complaints
P.O. Box 141347
Austin, Texas 78714-9347

DSHS –  COMPLAINTS REGARDING YOUTH CAMPS

Complaints regarding Youth Camps may be emailed to: Jeff.Mantia@dshs.state.tx.us

DSHS – COMPLAINTS REGARDING BODY PIERCING & TATTOO STUDIOS

Complaints may be submitted by email, phone or mail.

  • Email: DMD.Regulatory@dshs.state.tx.us
  • Phone:  888-839-6676 (Leave your name, phone number, and complaint or question on this voicemail-operated help line and your call will be returned by a staff member from the appropriate program area.)
  • Mail:

Drugs and Medical Devices Group MC 1987
Texas Department of State Health Services
P. O. Box 149347
Austin, Texas 78714-9347

HHS OFFICE OF THE OMBUDSMAN

The Office of the Ombudsman helps people when the normal complaint process cannot or does not satisfactorily resolve the issue.  Learn about the HHS ombudsman’s office at:  https://hhs.texas.gov/about-hhs/your-rights/office-ombudsman

  • Call the hotline: 1-877-787-8999
  • Write to:

HHS - Office of the Ombudsman, MC H-700
P.O. Box 13247
Austin, TX 78711-3247