Requesting public information is simple. Here's what you need to know to make a successful Public Information Act (PIA) request. 

A public information request must be in writing to the governmental body you believe maintains the documents.  However, your written request needs to be for information already in existence. A governmental body is not required to answer questions, perform legal research, or create new information in response to your public information request.

Tips For A Successful Public Information Request

  • Effective September 1, 2019, pursuant to section 552.234 of the Government Code, a person may make a request for public information only by delivering the request by one of the following methods to the governmental body’s public information officer or the officer’s designee:
    1. United States mail;
    2. electronic mail; 

    3. hand delivery; or  

    4. any other method approved by the governmental body.

  • If you can, keep a copy of the request and proof of the governmental body's receipt of the request.
  • Check the governmental body’s website. The information you are seeking may be online. Also, governmental bodies may have information on their websites on how to submit a request for public information. Many governmental bodies have standard forms to help you with your request.
  • If you believe a governmental body has not properly responded to you Public Information Act request, contact the Open Records Hotline at:
    (512) 478-6737
    Toll free: (877) 673-6839