When you're concerned about the care you or a loved one receives at a Texas hospital or medical-care facility, here's what you need to know.
If You Have a Complaint
- If you want to file a complaint with the state about a hospital or medical facility in Texas, consider hiring an attorney. An attorney can help you figure out the best course of action to have your complaint handled properly.
- File a complaint with the Health Facility Compliance Group at the Texas Department of State Health Services (DSHS). This is the agency ensuring that hospitals and health facilities are providing safe, responsible care. DSHS will also investigate claims of improper hospital billing. You can also contact DSHS by calling (888) 973-0022.
Nursing Home Complaints
The state agency that oversees nursing homes is the Texas Health and Human Services Commission (HHSC). HHSC can also investigate alleged violations of state and federal nursing home standards.
- Visit Texas Health and Human Services Commission (HHSC) online
If a nursing home raises concerns, HHSC may refer the case to the Office of the Attorney General. We investigate and address these violations.
If you have a concern about a pharmacy's practices, including deceptive billing, contact the Texas State Board of Pharmacy. If your concern relates to customer service or other pricing concerns, file a complaint with our office.
Correctional Health Facilities
If you're concerned about the health care being provided to an inmate in Texas, file a complaint with the Department of Criminal Justice (TDCJ).