File a Consumer Complaint

You can file a Consumer Complaint with the Office of the Attorney General online or by filling out a printable form and mailing it in. Please read the instructions below carefully. We also suggest you read about the complaint process and about other options that may help you successfully resolve your complaint.

If you file your complaint online, we suggest that you print a copy of the form after you fill it out, so you will have a copy for your files. Once you clear the form or close the browser, you will not be able to retrieve your information.

If you plan on submitting your complaint online, you can attach supporting documents. The on-line complaint form allows you to submit scanned images along with your complaint (i.e., no follow-up email is necessary). To take advantage of this feature, you may wish to scan your supporting documents first, before you fill out the on-line form.

If you do not have a scanner you can still fill out the complaint online and then send copies (please do NOT send us your originals!) of your documents along with a print-out of your completed online complaint form to:

    Office of the Attorney General
    Consumer Protection Division
    PO Box 12548
    Austin, TX 78711-2548
Revised: July 15 2013