Victims of violent crime often face unexpected medical bills, loss of income, and other urgent costs. Advocates are often the key to making sure victims get the help they need as quickly as possible. 

This page is designed to help advocates support victims during the CVC application process. It includes tips for submitting complete applications, sending documents, and avoiding delays in the review process. Whether you’re working with someone applying online or using a paper form, these tools can help you prevent delays and get victims the help they need faster.

Knowing the Special Application Processes 

Advocates should take time to review the Priority Processing and Presumptive Eligibility application processes. These programs have specific requirements and are only appropriate in certain situations. 

To learn more, visit: 

Understanding these options can help you decide when they apply and how to submit them correctly. 

What to Review Before Submitting Applications 

Incomplete applications often cause delay. Use this checklist to help avoid delay: 

  • All questions are answered. You can leave some fields blank to submit quickly, but that does not mean they are optional. Staff will follow up on required items, such as health insurance or workers’ compensation information. Write “N/A” or check “No” when something does not apply and submit any missing details as soon as possible to avoid delays.
  • Mailing address is complete. Make sure it is current and is the address where victims want to receive their correspondence. Include apartment or unit numbers if needed.
  • Law enforcement section is correct. Make sure the offense report number is correct and write out the full name of the law enforcement agency. Do not use abbreviations like APD or HPD. Only one application is allowed per offense report.
  • Social Security Number (SSN) or Tax ID is included. If the applicant does not have an SSN, write “No” or provide a Tax ID. Leaving the field blank will delay processing because staff will need to follow up.
  • Acknowledgment and Authorization form is signed. Anyone who may receive payment must be listed on the claim and have a signed form on file. Adults who are 18 or older must sign their own form. If the victim is under 18, a parent or guardian must sign instead.

NOTE: Always give a copy of the submitted application to the victim for their records. 

Submitting Documents  

Use the CVC Documentation Upload Form to send documents after the application has been submitted. This includes items like medical bills, receipts, or other supporting information. The upload form is the fastest and easiest way to send follow-up materials to the CVC Program. 

Before submitting, make sure: 

  • The claim number is included on all pages
  • Documents are clear and easy to read
  • Bills and receipts include all required details, such as patient name, dates of service, provider name, and billed amounts 

Helping with Follow-Up 

Encourage victims or claimants to contact others involved in their claim if needed: 

  • Employers for verifying wages or employment status
  • Medical providers for responding to CVC requests 

NOTE: Victims should respond quickly to any letters or requests they receive from CVC. 

Paper Applications 

If you are mailing a paper application: 

  • Do not use highlighters on the form
  • Use typed answers or clear handwriting
  • Always make a copy for the victim’s records 

For faster service, use the CVC portal whenever possible. 

Questions? 
We understand this process can be challenging for you and the people you support. Our commitment is to provide you the assistance you need to make it as simple as possible. 

If you have questions about available options, need help with an application, or would like guidance on any of the steps, please don’t hesitate to reach out. 

You can contact us online 
 or 
 You can reach us by phone: 
 Mon. – Fri., 8:00 am – 5:00 pm CT 
 Toll Free: (800) 983-9933 
 In Austin: (512) 936-1200