THE ATTORNEY GENERAL OF TEXAS
Ken Paxton

List of Regulatory Agencies

Agencies that regulate covered entities and the types of entities which each regulates and detailed information regarding their complaint process.

Texas Department of Aging and Disability Services (DADS)
Texas Department of Family and Protective Services
Texas Board of Chiropractic Examiners
Texas State Board of Dental Examiners
Texas Health and Human Services Commission
Texas Department of State Health Services
Texas Department of Insurance
Texas Medical Board
Texas Board of Nursing
Texas Optometry Board
Texas State Board of Pharmacy
Council of Physical Therapy and Occupational Therapy Examiners
Texas State Board of Podiatric Medical Examiners
Texas State Board of Examiners of Psychologists


 

Texas Department of Aging and Disability Services (DADS)

Type of Covered Entity Regulated by DADS

  • Nursing Homes
  • Assisted Living Facilities
  • Intermediate Care Facilities for persons with an intellectual disability (also called public and private group homes)
  • State Supported Living Centers
  • Home Health
  • Hospice Care
  • Personal Assistance
  • Adult Day Care

Agency Contact Information and Complaint Procedure

Texas Department of Aging and Disability Services (DADS) accepts complaints by phone, fax, letter and e-mail:

  • Complaint hotline: 1-800-458-9858 (Open 7 a.m. to 7 p.m. Monday thru Friday)
  • E-mail: crscomplaints@dads.state.tx.us
  • Fax: (512) 438-2724
  • Mail complaints to:
    Consumer Rights and Services-Complaint Intake
    P.O. Box 149030
    Austin, TX 78714-9030

 

Texas Department of Family and Protective Services

Type of Covered Entity

  • Residential Treatment Centers
  • Residential Care Providers
  • Child Placing Agencies

Agency Contact Information and Complaint Procedure

The Office of Consumer Affairs of the Texas Department of Family and Protective Services accepts complaints and inquiries and can be contacted by:

  • Phone: Call 1-800-720-7777 during regular business hours regarding your inquiry or complaint
  • E-Mail:
    • E-mail your inquiry or complaint by filling out the required information on the Office of Consumer Affairs Inquiry/Complaint form in English orSpanish
    • E-mail the Office of Consumer Affairs at oca@dfps.state.tx.us
  • Fax: Fill out the form on-line which can be accessed at www.dfps.state.tx.us/Contact_Us/Inquiries_and_Complaints, print, and fax it to 512-339-5892

 

Texas Board of Chiropractic Examiners

Type of Covered Entity

  • Chiropractors
  • Chiropractic Radiological Technologists

Agency Contact Information and Complaint Procedure

Complaints must be in writing using the Board’s complaint form and may be submitted by e-mail, fax, and postal delivery to addresses shown below. The complaint form may be obtained by downloading or requesting via phone, e-mail or letter:


 

Texas State Board of Dental Examiners

Type of Covered Entity

  • Dentists
  • Dental Hygienists
  • Dental Assistants
  • Dental Laboratories

Agency Contact Information and Complaint Procedure

Complaints must be in writing and the Board recommends that consumers use the Board’s complaint form and Release of Records form. These can be obtained by downloading, via phone and by e-mail:


 

Texas Health and Human Services Commission (HHSC)

Type of Covered Entity

Oversees the Texas health and human services system and is composed of five agencies:

  • Health & Human Services Commission (HHSC)
  • Department of Aging & Disability Services (DADS)
  • Department of State Health Services (DSHS)
  • Department of Assistive and Rehabilitative Services (DARS)
  • Department of Family and Protective Services (DFPS)

Agency Contact Information and Complaint Procedure

Complaints regarding health and human services-related issues may be directed to the HHSC Ombudsman on-line, by phone, and in writing:

  • www.hhs.state.tx.us/OMB/contact.shtml
  • Complaint hotline: 1-877-787-8999
  • Complaints mailed to:
    Texas Health and Human Services Commission
    Office of the Ombudsman, MC H-700
    P.O. Box 13247
    Austin, TX 78711-3247

 

Texas Department of State Health Services (DSHS)

[Note: DSHS is divided into different branches and thus, this list includes several different clusters of “covered entities” which they regulate.]

Type of Covered Entity

  • Audiologist/ Speech-Language Pathologist
  • Athletic Trainer
  • Chemical Dependency Counselor (LCDC)
  • Dietitian
  • Dispensing Optician/Contact Lens
  • Dyslexia Practitioner
  • Dyslexia Therapist
  • EMT/Paramedic
  • Fitter and Dispenser of Hearing Instruments
  • Marriage and Family Therapist
  • Massage School
  • Massage Therapist
  • Massage Therapy Establishment
  • Medical Physicist
  • Medical Radiologic Technologist
  • Midwife
  • Midwifery School
  • Orthotic/Prosthetic Facility
  • Orthotist and/or Prosthetist
  • Perfusionist (LP)
  • Professional Counselor
  • Respiratory Care Practitioner
  • Sex Offender Treatment Provider (ASOTP)
  • Social Worker (LCSW)

Agency Contact Information and Complaint Procedure

Complaints must be in writing and mailed to:

Texas Department of State Health Services
Management & Investigation Section
P.O. Box 141369
Austin, Texas 78714-9347

Complaint forms can be obtained by calling 1-800-942-5540 or by downloading from www.dshs.state.tx.us

To report a HIPAA complaint against a health care facility or credential professional regulated by DSHS:


Texas Department of State Health Services

Type of Covered Entity

  • Abortion Facilities

Agency Contact Information and Complaint Procedure

Complaints regarding abortion facilities may be anonymous but must be in writing and can be submitted by either:

  • Fax: (512) 834-6653
  • E-mail: hfc.complaints@tdshs.state.tx.us
  • Mail complaints to:
    Health Facility Compliance Group-MC 1979
    Texas Department of State Health Services
    P.O. Box 149347
    Austin, Texas 78714-9347

Texas Department of State Health Services

Type of Covered Entity

  • Narcotic Treatment Clinics
  • Substance Abuse Facilities

Agency Contact Information and Complaint Procedure

Complaints regarding narcotic treatment clinics and substance abuse facilities may be submitted by phone, fax, e-mail or letter:

Substance Abuse Facility Investigations-MC 2823
Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78714-9347

Texas Department of State Health Services

Type of Covered Entity

  • Regulated Health Facilities:
  • Ambulatory Surgical Centers
  • Birthing Centers
  • End Stage Renal Disease Facility
  • Hospitals
  • Special Care Facilities (See below)
  • A special care facility - Provides nursing or medical care to persons with AIDS or other terminal illness
  • Private Psychiatric Hospitals and Crisis Stabilization Units

Agency Contact Information and Complaint Procedure

Form for submitting a complaint can be found at: www.dshs.state.tx.us/hfp/complain_HFlicensing.shtm

Complaints regarding these regulated health facilities may be submitted by phone, fax, e-mail or letter:

Health Facility Compliance Group-MC 1979
Texas Department of State Health Services
P.O. Box 149347
Austin, Texas 78714-9347

Texas Department of State Health Services

Type of Covered Entity

  • Medical Advisory Board

Agency Contact Information and Complaint Procedure

The Medical Advisory Board (MAB) is the board of physicians who make recommendations to DPS regarding the medical condition of driver licensees/candidates and/or the sound judgment status of concealed handgun licensees/candidates.


Texas Department of State Health Services

Type of Covered Entity

  • Youth Camps

Agency Contact Information and Complaint Procedure


Texas Department of State Health Services

Type of Covered Entity

  • Body Piercing/Tattoo Studio

Agency Contact Information and Complaint Procedure

  • Toll free inquiry/Complaint Line (Voicemail only) : 1-888-839-6676
  • To report complaints or for inquiries, leave your name, phone number, and complaint or question on this voicemail-operated help line and your call will be returned by a staff member from the appropriate program area. You may write to:
    Drugs and Medical Devices Group MC 1987
    Texas Department of State Health Services
    P. O. Box 149347
    Austin, Texas 78714-9347

Texas Department of State Health Services

Type of Covered Entity

  • Laser Hair Removal Facility
  • Laser Hair Removal Certified Technicians

Agency Contact Information and Complaint Procedure

Complaints regarding Laser Hair Removal Facilities or Certified Technicians:

  • Phone: (512) 834-6770
  • Fax: (512) 834-6708
  • Complaint Correspondence:
    Radiation Safety Licensing Branch MC 2835
    Texas Department of State Health Services
    P. O. Box 149347
    Austin, Texas 78714-9347

 

Texas Department of Insurance

Type of Covered Entity

  • HMOs
  • Group Health Plans
  • Health Care Clearinghouses
  • Health Insurance
  • PPOs
  • Third Party Administrator
  • Medical Discount Programs
  • Viatical Settlement Companies

Agency Contact Information and Complaint Procedure

  • TDI has single complaint form which can be accessed and submitted electronically online at: www.tdi.texas.gov/consumer/complfrm.html
  • Complaint form can also be requested by calling 1-800-252-3439
  • All complaints must be in writing. Complaints which include supporting documentation must be submitted via fax or mail as follows:
    Texas Department of Insurance-Consumer Protection (111-1a)
    P.O. Box 149091
    Austin, TX 78714-9091
    Fax: 512-475-1771

Complaints which do NOT include documentation may also be submitted by e-mail: consumerprotection@tdi.state.tx.us


 

Texas Medical Board

Type of Covered Entity

  • Physicians
  • Texas Physician Assistants Board
  • Physician Assistants
  • Acupuncturists
  • Pain Management Clinics

Agency Contact Information and Complaint Procedure

Complaints must be in writing and mailed or e-mailed to the Board at the addresses noted below. The Board provides a complaint form which can be downloaded from the Board’s website or requested by phone, e-mail, and mail:


 

Texas Board of Nursing

Type of Covered Entity

  • Advanced Nurse Practitioners
  • Registered Nurses
  • Licensed Vocational Nurses

Agency Contact Information and Complaint Procedure

Complaints must be in writing using a Board approved complaint form is preferred.
Complaint form may be obtained by:

  • downloading from www.bon.texas.gov/about/complaint.html or
  • calling (512) 305-6838 or (800) 821-3205.
  • Completed complaints may be submitted by faxing or mailing:
    Texas Board of Nursing-Enforcement
    333 Guadalupe Street, Suite 3-460
    Austin, Texas 78701
    Fax: (512) 305-6879

 

Texas Optometry Board

Type of Covered Entity

  • Optometrists
  • Therapeutic Optometrists

Agency Contact Information and Complaint Procedure

Complaints must be filed in writing, or in person at the Board Office.

The complaint can be submitted to the Board via e-mail or regular mail at the addresses below. The Board prefers that consumers use an official complaint form which can be obtained by:


 

Texas State Board of Pharmacy

Type of Covered Entity

  • Pharmacists
  • Pharmacies
  • Pharmacy Technicians

Agency Contact Information and Complaint Procedure

All complaints must be in writing and a complaint form is provided by the Board.
The form can be accessed (for printing and mailing) or for electronic submission at: www.tsbp.state.tx.us/consumer/complaint.htm
Complaints may also be obtained by calling 800-821-3205 or in Austin 305-8080 (recording only).
If not submitted electronically, complaints can be mailed to the Board at:

Texas State Board of Pharmacy
William P. Hobby Building, Suite 3-600
333 Guadalupe Street, Box 21
Austin, Texas 78701-3942

 

Executive Council of Physical Therapy and Occupational Therapy Examiners

Type of Covered Entity

  • Physical Therapists
  • Physical Therapy Assistants
  • Occupational Therapists
  • Occupational Therapy Assistants

Agency Contact Information and Complaint Procedure

Complaints must be in writing on a form provided by the Council. 

If not submitted online, completed complaints may be submitted by mail or fax:

  • Fax: (512) 305-6970 or (512) 305-6951
  • Mail:
    Executive Council of Physical Therapy and Occupational Therapy Examiners
    333 Guadalupe, Suite 2-510
    Austin, Texas 78701-3942

 

Texas State Board of Podiatric Medical Examiners

Type of Covered Entity

  • Podiatrists

Agency Contact Information and Complaint Procedure

Complaints must be in writing using a Board approved complaint form which can be obtained by:

Completed forms may be by faxed or mailed to:

  • Fax: (512) 305-7165
  • Mail:
    Board of Podiatry Examiners
    ATTN: Investigations
    P.O. Box 12216
    Austin, TX 78711-2216

 

Texas State Board of Examiners of Psychologists

Type of Covered Entity

  • Licensed Psychologists
  • Provisional Licensed Psychologists
  • Licensed Psychological Associates
  • Licensed Specialist in School Psychology

Agency Contact Information and Complaint Procedure

Complaints must be in writing and on board approved complaint form and the original must be submitted to the board by mail or hand delivery at the address below. The form can be obtained by: